Software Design

Customer Review Submission & Moderation

Use Case Diagrams · made in Skemio

Use case diagram for review moderation separating Customer submission and auto-filtering from Staff manual review.

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What it shows

Automated scanners run synchronously to catch profanity and spam immediately.
Human escalation queues handle ambiguous sentiment and compliance flags.
Decoupled state transitions keep user submission snappy while preserving trust.

The takeaway

Split moderation into synchronous automated guards and asynchronous manual review workflows.

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