DevOps & CI/CD

Incident Triage and Severity Escalation Ladder

DevOps & CI/CD diagram · made in Skemio

Flowchart showing incident alert intake, evaluation of revenue and customer impact, and routing to SEV-1 bridge, SEV-2 team, or SEV-3 backlog.
Flowchart showing incident alert intake, evaluation of revenue and customer impact, and routing to SEV-1 bridge, SEV-2 team, or SEV-3 backlog.
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What it shows

  • Assess customer impact and data integrity before checking infrastructure alarms.
  • SEV-1 triggers an incident commander and live bridge; SEV-3 handles via tickets.
  • Automatic escalation occurs if initial triage fails to isolate the fault in 15m.

The takeaway

Severity reflects business and customer impact, not the number of alerts firing.

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