Product & Business

Customer Feedback to Roadmap Pipeline

Product Management diagram · made in Skemio

Flowchart showing customer feedback pipeline: intake of support logs, tagging problems, clustering themes, strategic fit check, RICE scoring, and adding to roadmap.
Flowchart showing customer feedback pipeline: intake of support logs, tagging problems, clustering themes, strategic fit check, RICE scoring, and adding to roadmap.
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What it shows

  • Aggregate support tickets, CRM notes, and interviews into one source.
  • Group raw user pain points by problem theme, not requested features.
  • Score themes with RICE before dedicating sprint capacity to execution.

The takeaway

Never roadmap feature requests directly; cluster feedback into core problem themes first.

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